Refund policy

RETURN POLICY 

Products may be returned within 14 days of purchase. You can return your product for a refund to the original payment method. Returned items must be returned unused, undamaged, and in the original, unopened, packaging. Sample packs cannot be returned or exchanged. 

To complete your return, we require a receipt or proof of purchase. 

 

REFUNDS 

Once your return is received and inspected, we will send you an email to notify  you that we have received your returned item. We will also notify you of the  approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will  automatically be applied to your credit card or original method of payment,  within a certain amount of days. 

 

LATE OR MISSING REFUNDS 

If you haven't received a refund yet, first check your bank account again. Then  contact your credit card company, it may take some time before your refund is  officially posted. Next contact your bank. There is often some processing time  before a refund is posted. 

If you've done all of this and you still have not received your refund yet, please  contact us at hello@dakuorganics.com. 

 

SHIPPING 

To return your product, please mail it to: 

Daku

Aramotz Kalea 3 1B 

Amorebieta - Spain 

You will be responsible for paying for your own shipping costs for returning your item. For exchanges, the cost of return shipping will be deducted from your refund.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning items you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.